Warranty & Complaints
Complaints Procedure
- The entrepreneur has a sufficiently publicized complaints procedure and handles complaints in accordance with this procedure.
- Complaints about the execution of the agreement must be submitted to the entrepreneur fully and clearly described within 1 month after the consumer has discovered the defects.
- Complaints submitted to the entrepreneur will be answered within a period of 30 days, calculated from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within the 30-day period with a confirmation of receipt and an indication of when the consumer can expect a more detailed answer.
- If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute settlement procedure.
- In case of complaints, a consumer should contact the entrepreneur.
- A complaint does not suspend the entrepreneur's obligations, unless the entrepreneur indicates otherwise in writing.
- If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at its discretion, either replace or repair the delivered products free of charge.
You can report your complaints by sending an email to klantenservice@hafkampmodeschoenen.nl. Please include clear photos of the complaint and don't forget to include proof of purchase. You are, of course, also welcome in one of our stores.
It can always happen that something doesn't go quite as planned. We recommend that you first make complaints known to us by emailing klantenservice@hafkampmodeschoenen.nl. If this does not lead to a solution, it is possible to register your dispute for mediation via WebwinkelKeur at https://www.webwinkelkeur.nl/consument/geschil/.